Westlake Town Hall Closed until further notice
Updated May 12, 2020
Due to recommendations of state and local officials, Westlake Town Hall is currently closed with staff working remotely. We are still working for you and providing services!
Public Works Field Technicians will continue to be on-site to monitor water quality and make any necessary repairs. If you have any immediate issues, please call the after-hours emergency line at 817-490-5729. If you have trash issues (broken carts, need extra carts, trash not picked up), please call Dianna in the Public Works Department at 817-490-5732. If you have issues that can be addressed via email, you can email the department at email@example.com.
Utility Billing will continue as scheduled. Please continue to make payments on your accounts. If you would like to make online payments, here is the Online Account Setup Guide.* The mail will still be delivered, so if that is your preferred method of payment, proceed as normal. Email Dianna in Public Works with any questions or concerns: firstname.lastname@example.org
Please know we remain committed to providing high-quality customer service even through this closure. We ask that you conduct all Town business through online services, electronic communication, or telephone. We look forward to serving you and appreciate your patience. Please check our website for frequent updates and more Coronavirus COVID-19 information. Thank you.
*If you sign up for automatic bank draft, you must have your registration completed by 8:00 am Friday, June 19th.
About the Department
The Public Works Department is responsible for utility billing, infrastructure maintenance, water/sewer line maintenance, water meter installation/maintenance, and utility line locates.
Backflow inspections are administered by SC Tracking. They can be contacted at 1-866-232-0174.
Additional responsibilities include:
- Trash/recycling requests & feedback
- Code enforcement
- Eye on Water program
- Road, signal, & signage maintenance
- Water conservation efforts
The Public Works Department strives to offer a high level of service efficiently and transparently. If you have a service request during regular office hours, please call 817-490-5732 or email email@example.com. After hours, please call 817-490-5729.